Returns & Exchanges

At Baking Steel, we want you to be completely satisfied with your purchase. If your new steel doesn't meet your expectations, you can return or exchange it within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team with your order number and reason for return to receive a Return Authorization (RA) number.

• 2.
  Prepare the Package

  Securely pack the unused Baking Steel in its original packaging, ensuring all protective inserts are in place to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided shipping label or use a carrier of your choice to send the package back to our warehouse facility.

• 4.
  Receive Your Refund

  Once our team inspects the returned item, we will process your refund to the original payment method within 5-7 business days.